Nori Takeuchi, International Japanese Host

Nori joined Cunard as an International Host in 2019 and is currently working on Queen Mary 2 creating unforgettable holiday happiness for our guests.

We asked Nori some questions about his experience as an International Host on Cunard.

Why did you decide to work as a cruise ship International Host?

Cunard is regarded as one of the most luxurious cruise companies in the world.  As an international host, I can make use of my guest service experience and language expertise to enhance guest experience. 

What is a typical day like for an International Host?

International Hosts work around the Daily Programme (daily newspaper detailing what’s happening on board the ship) and Restaurant Menus. For instance, Daily Programme is usually finalised in the afternoon and printed in the evening. In the evening, we usually help with the entertainment, shows and party in the Queens Room.  

• 08:00 – Wake up and lookout of the window reminding myself whether it’s sea day or port day, also where I am!
• 08:30 – Get changed and go to breakfast; amazing omelette and lovely cup of tea.  
• 09:00 – Go to office to check emails and communicate with colleagues, update or share relevant information. 
• 10:00 – Hospitality Desk with guests, making sure guests are enjoying the voyage.  If any problems arise, I talk to relevant personnel and department to solve.
• 11:00 – Tea Break
• 12:00 – Daily Programme (Print version) is published so check any changes and update it
• 13:00 – Lunch
• 14:00 – Print Daily Programme and bring them to Housekeeping for delivery
• 15:00 – Next day’s Restaurant menus are sent for translation. There are six different menus depending on the guests’ stateroom status. 
• 16:00 – Finish menu translation and send them to the restaurant.
• 17:00 – Prepare the day after tomorrows’ Daily Programme – we usually work two days ahead
• 17:30 – Helping prize redemption, exchanging stickers with gifts. 
• 18:00 – It’s a Gala night. Get changed to formal evening clothes (sometimes I wear Kimono)
• 19:30 – Doors, welcoming guests at Royal Court Theatre 
• 20:00 – Dinner
• 20:45 – Thank guests for coming to the shows
• 21:00 – Socialising and dancing in the Queens Room
• 21:30 – We welcome guests back into the Queens Room for second performance
• 23:00 – Finish work

What do you get up to in your down time?

I like colouring books, taking pictures and listening to Jazz, walking on promenade deck getting fresh air. Having a cup of tea on deck 12 (crew area) while watching sunset in horizon.

What was the recruitment process like for you?

I was little nervous but at the same time it was very exciting it’s because it was a new challenge for me. 

Do you have any recommendations or advise for anyone who is interested in becoming an International host for Cunard?

If you like travelling, provide guest service and enjoy making people happy with personal care then please come and join Cunard. Your charm makes guests voyage experience special.

Are there progression opportunities once on board?

Some International Hosts start their job as a seasonal host. They shadow experienced hosts and then go on to apply for the permanent position. During the Japanese voyage in particular, you can shadow predecessors and can learn from them. 

Apply to be an International Host